Privacy Policy

Tendotools NV, located at Mallekotstraat 63, 2500 LIER is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Tendotools NV.
Mallekotstraat 63, 2500 LIER
+32 3 481 90 94
[email protected]

Personal data that we process

Tendotools NV processes your personal data because you use our services and / or because you provide them yourself. Below is an overview of the personal data we process:
– First and last name
– Address data
– Phone number
– E-mail address
– IP address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
– Location data
– Information about your activities on our website
– Internet browser and device type

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at [email protected] and we will delete this information.

For what purpose and on what basis we process personal data

Tendotools NV processes your personal data for the following purposes:
– Payment payment (agreement).
– Send newsletter and / or advertising (permission of the person concerned).
– Telephone or e-mail contact (permission of the person concerned).
– Inform about changes to services and products (legitimate interest).
– The ability to create an account (agreement).
– Delivery of goods and services (agreement).
– To comply with a legal obligation, such as the Tax Act (legal obligation).
– Compliance with the regulations applicable to Tendotools NV in the broadest sense (legal obligation).

Automated decision-making

Tendotools NV does NOT take decisions based on automated processing on matters that can have (significant) consequences for persons. These are decisions that are taken by computer programs or systems, without involving a person (for example an employee of Tendotools NV).

How long we store personal data

Tendotools NV does not store personal data longer than necessary for the purpose for which it was provided or required by law.
Sharing personal data with third parties
We may provide the information you give to us to third parties if this is necessary for the execution of the above described purposes.
For example, we use a third party for:
• taking care of the internet environment (web hosting)
• providing IT infrastructure (including IT network, …)
• the provision and distribution of newsletters and invitations
With the third parties (processors) that process your data in our order, the necessary agreements have been concluded that restrict the use and processing of your personal data and that guarantee the same level of security and confidentiality of your personal data.
Furthermore, we will not deliver the information you provide to third parties unless this is legally required or ordered by the court.
We may also share personal data with third parties if you give us explicit permission in writing. You have the right to revoke this consent at any time, without this affecting the lawfulness of the processing for the cancellation thereof.
We do not provide personal data to parties which are located outside the EU.

Cookies, or similar techniques, that we use

Tendotools NV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Tendotools NV uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that keep track of your browsing habits so that we can offer customized content and advertisements. On your first visit to our website we have already informed you about these cookies and asked permission for their placement. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

COOKIE nameCOOKIE Description
PHPSESSIONIDYour session ID on the server.
IDEUsed by the online ads to measure the conversion
PERSISTENT_SHOPPING_CARTA link to information about your shopping cart and watch history
AVESTA_ENVIRONMENTEnvironmental designation for avesta
EXTERNAL_NO_CACHEVlag, die aangeeft of caching is uitgeschakeld of niet.
OPTANONCONSENT, OPTANONALERTBOXCLOSEDCookies worden gezet als aanduiding dat uw browsers cookies opslaat
OptimizelyEndUserIdOptimizatie cookie om de site te testen en te verbeteren.
MCPOPUPCLOSEDDe email listing popup is gesloten.
ACCEPTED-COOKIESWordt gebruikt om aan te geven dat er akkoord is gegaan met de cookies die gebruikt worden.
Google Analytics
UTMA, UTMB, UTMC, UTMC en UTMZWordt gebruikt om site activiteiten te meten
_GAWordt gebruikt om bezoekers te identificeren
_GIDWordt gebruikt om bezoekers te onderscheiden
_GAT_UA-21863499-29Wordt gebruikt om aanvragen naar Google Analytics te versnellen

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Tendotools NV and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to [email protected]. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and national register number black. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request. Tendotools NV would also like to point out that you have the possibility to file a complaint with the Privacy Commission, this is the supervisory authority in the field of privacy protection.

How we protect personal data

Tendotools NV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not secure or that there are indications of abuse, please contact our customer service or via [email protected]

Change of privacy statement

Tendotools NV may change its privacy statement. We will make an announcement of this change on our website.